Comments on: Memo to Michael: 10 Ways to Fix Dell http://www.thevarguy.com/2007/02/07/memo-to-michael-10-ways-to-fix-dell/ What's Next In the IT Channel Tue, 14 Oct 2008 13:17:01 +0000 http://wordpress.org/?v=2.3.3 By: TechIQ » Archive » Sun, Dell: Hot Partnership http://www.thevarguy.com/2007/02/07/memo-to-michael-10-ways-to-fix-dell/#comment-59026 TechIQ » Archive » Sun, Dell: Hot Partnership Sun, 06 Jan 2008 02:47:31 +0000 http://www.thevarguy.com/2007/02/07/memo-to-michael-10-ways-to-fix-dell/#comment-59026 [...] Michael Dell returned to the CEO chair, The VAR Guy offered him a list of 10 ways to fix Dell. One of the key recommendations was to open wider for open source. Michael never called to say [...] […] Michael Dell returned to the CEO chair, The VAR Guy offered him a list of 10 ways to fix Dell. One of the key recommendations was to open wider for open source. Michael never called to say […]

]]> By: M8-2.COM Tech Talk » Blog Archive » Sun, Dell: Hot Partnership http://www.thevarguy.com/2007/02/07/memo-to-michael-10-ways-to-fix-dell/#comment-43997 M8-2.COM Tech Talk » Blog Archive » Sun, Dell: Hot Partnership Thu, 15 Nov 2007 11:25:59 +0000 http://www.thevarguy.com/2007/02/07/memo-to-michael-10-ways-to-fix-dell/#comment-43997 <p>[...] Sun and customers.When Michael Dell returned to the CEO chair, The VAR Guy offered him a list of10 ways to fix Dell. One of the key recommendations was to open wider for open source. Michael never called to say [...]</p> […] Sun and customers.When Michael Dell returned to the CEO chair, The VAR Guy offered him a list of10 ways to fix Dell. One of the key recommendations was to open wider for open source. Michael never called to say […]

]]> By: David R. Kersten, MD http://www.thevarguy.com/2007/02/07/memo-to-michael-10-ways-to-fix-dell/#comment-28423 David R. Kersten, MD Fri, 21 Sep 2007 18:48:44 +0000 http://www.thevarguy.com/2007/02/07/memo-to-michael-10-ways-to-fix-dell/#comment-28423 <p>To: Mr. Michael Dell, Chairman Sept. 21, 07</p> <p>Dear Michael,</p> <p>I have a problem and am forced to bring it to your attention.</p> <p>Last year (24-XI-07) I had a friend buy for me in the UK a very nice XPS M1210, as I need it for my work between the UK and Europe. (So, it's in his name, though it's mine.) It was covered for a 3 year service policy.</p> <p>While working here in Switzerland the rubber electric cord / unit that connects it to the wall developed some 'sparks', just after the part that connects to the computer. Obviously, a break in one of the electric cords. Where to fix it? Found no Dell reps in Geneva. So called Ireland Dell for instructions. Then the problems started.</p> <p>Calling 44-870-3664-180, and eventually routed through tel. 870-3664-180, and so to many other departments and stations, here and there and then waiting, etc. - after 20 minutes (timed and finishing at 14.45hs European time) - I simply gave up. I only wanted answers for the most simple 2 questions:</p> <p>(1) Does Dell have any agent in Geneva or Switzerland that could help me? (2) Could they help me and should I send the part to Ireland for repair and/or replacement?</p> <p>I understand how complicated these two questions were for the Irish Branch of Dell, and that I was really wasting their valuable time and interfering with their more important jobs. They simply couldn't help me. As I fly occasionally to Texas and visit relatives in Austin and Arlington, I could normally have taken it there in person. But it's a little difficult now while working on my project here in Switzerland.</p> <p>Would you please advise and indicate how I can resolve this problem, i.e. if you want me to send this article to Dell in Austin for revision / repair/ or replacement? I am most grateful for your help in finding a solution to this very simple matter. Then I can get on with my work.</p> <p>The machine is and XPS M1210, bought in the UK under the name of Riaan van Wyk, on 24-XI-07, with a 3 year service taken out: Service Tab: 89TOM2J and Express Service Code: 245-375-387-47. The computer is just fine. The problem is the electric cord. Should you want more information on Riaan, I can send it.</p> <p>Thank you for your time and trouble.</p> <p>Respectfully yours,</p> <p>David R. Kersten, MD</p> To: Mr. Michael Dell, Chairman
Sept. 21, 07

Dear Michael,

I have a problem and am forced to bring it to your attention.

Last year (24-XI-07) I had a friend buy for me in the UK a very nice XPS M1210, as I need it for my work between the UK and Europe. (So, it’s in his name, though it’s mine.) It was covered for a 3 year service policy.

While working here in Switzerland the rubber electric cord / unit that connects it to the wall developed some ’sparks’, just after the part that connects to the computer. Obviously, a break in one of the electric cords. Where to fix it? Found no Dell reps in Geneva. So called Ireland Dell for instructions. Then the problems started.

Calling 44-870-3664-180, and eventually routed through tel. 870-3664-180, and so to many other departments and stations, here and there and then waiting, etc. - after 20 minutes (timed and finishing at 14.45hs European time) - I simply gave up. I only wanted answers for the most simple 2 questions:

(1) Does Dell have any agent in Geneva or Switzerland that could help me?
(2) Could they help me and should I send the part to Ireland for repair and/or replacement?

I understand how complicated these two questions were for the Irish Branch of Dell, and that I was really wasting their valuable time and interfering with their more important jobs. They simply couldn’t help me. As I fly occasionally to Texas and visit relatives in Austin and Arlington, I could normally have taken it there in person. But it’s a little difficult now while working on my project here in Switzerland.

Would you please advise and indicate how I can resolve this problem, i.e. if you want me to send this article to Dell in Austin for revision / repair/ or replacement? I am most grateful for your help in finding a solution to this very simple matter. Then I can get on with my work.

The machine is and XPS M1210, bought in the UK under the name of Riaan van Wyk, on 24-XI-07, with a 3 year service taken out: Service Tab: 89TOM2J and Express Service Code: 245-375-387-47. The computer is just fine. The problem is the electric cord. Should you want more information on Riaan, I can send it.

Thank you for your time and trouble.

Respectfully yours,

David R. Kersten, MD

]]> By: TechIQ » Archive » Dell Ready to Polish Its Brand http://www.thevarguy.com/2007/02/07/memo-to-michael-10-ways-to-fix-dell/#comment-1185 TechIQ » Archive » Dell Ready to Polish Its Brand Tue, 17 Apr 2007 03:00:07 +0000 http://www.thevarguy.com/2007/02/07/memo-to-michael-10-ways-to-fix-dell/#comment-1185 <p>[...] way in recent years. Now that Michael Dell is running the show again, The VAR Guy thinks there are at least 10 areas where Dell can improve its business. If Michael gets things right, The VAR Guy may purchase a Dell [...]</p> […] way in recent years. Now that Michael Dell is running the show again, The VAR Guy thinks there are at least 10 areas where Dell can improve its business. If Michael gets things right, The VAR Guy may purchase a Dell […]

]]> By: TechIQ » Archive » Dell Slowly Embracing Open Source http://www.thevarguy.com/2007/02/07/memo-to-michael-10-ways-to-fix-dell/#comment-31 TechIQ » Archive » Dell Slowly Embracing Open Source Mon, 26 Feb 2007 17:19:12 +0000 http://www.thevarguy.com/2007/02/07/memo-to-michael-10-ways-to-fix-dell/#comment-31 <p>[...] part of an open letter to Michael Dell earlier this month, The VAR Guy strongly recommended that Dell focus on the open source community [...]</p> […] part of an open letter to Michael Dell earlier this month, The VAR Guy strongly recommended that Dell focus on the open source community […]

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