Comments on: Is Michael Dell Pure Evil?

By: MSP Mentor » Dell Buys Everdream: Hit or Miss for Partners?

MSP Mentor » Dell Buys Everdream: Hit or Miss for Partners? — Fri, 16 Nov 2007 03:32:46 +0000

[...] recall that Dell’s acquisition of Silverback Technologies, the MSP platform provider, attracted a lot of concern from VARs, aspiring MSPs and established [...]

By: MSP Mentor » Dealing With Dell

MSP Mentor » Dealing With Dell — Wed, 17 Oct 2007 20:35:32 +0000

[...] can ask Dell representatives directly during the MSP Alliance summit in San Jose on Sept. 24-25. Dell acquired Silverback Technologies (an MSP platform provider) in July. Silverback’s Web site now carries both a Dell and [...]

By: Dealing With Dell « MSP Mentor

Dealing With Dell « MSP Mentor — Fri, 21 Sep 2007 01:05:24 +0000

[...] can ask Dell representatives directly during the MSP Alliance summit in San Jose on Sept. 24-25. Dell acquired Silverback Technologies, an MSP platform provider in July. Silverback’s Web site now carries both a Dell and [...]

By: Johnny Kessel

Johnny Kessel — Fri, 10 Aug 2007 17:59:39 +0000

Hey Var Guy

My biggest objection is the duplicitous approach they’ve taken with the providers. Most importantly for all of us they are forced, no matter what their skill or training, to compete for piece-meal work purely upon price and availability. Like I said in my post (http://blog.kitrx.com/2007/08/7-traps-for-prospective-managed-service.html) it’s really easy to find a certain segment of the population who will gladly participate without knowing the long term impact, effectively dragging down the entire industry.

Also the end receiver of the service is unable to get continuity or consistency because the SP has a “never contact the customer direct” clause – although the SP can be contacted by the customer direct through OnForce that almost never happens because the jobs are so narrow in scope. Thirdly, there biggest source of work is “tweeners” who gather up regional work and pay a flat rate to SP’s and pocket the rest.
I could go on but the bottom line is the SP’s and the customers get screwed..Maybe I’ll blog about it whatyathink?

By: The VAR Guy

The VAR Guy — Fri, 10 Aug 2007 01:30:15 +0000

Johnny,

Why do you disagree with the inclusion of OnForce?

The VAR Guy

By: Johnny Kessel

Johnny Kessel — Thu, 09 Aug 2007 23:26:41 +0000

Great blog thanks! I disagree with you on the OnForce inclusion though. I’m a little behind the ball here but I took another angle to this argument. MSP’s should take a wait and see attitude to these devlopments you may be surprised by the outcome!

http://www.everymethod.com/blog/2007/08/dell-and-silverback-michael-dell-flip.html

By: TechIQ » Archive » Dell Makes Another MSP Move

TechIQ » Archive » Dell Makes Another MSP Move — Thu, 02 Aug 2007 06:12:06 +0000

[...] fumble away key opportunities in the MSP market. The VAR Guy disagrees. The Silverback deal was a smart move. And the ASAP acquisition is [...]

By: TechIQ » Archive » Autotask CEO Talks MSP 2.0

TechIQ » Archive » Autotask CEO Talks MSP 2.0 — Thu, 02 Aug 2007 04:09:46 +0000

[...] recent acquisition of Silverback Technologies will likely be more of a server play rather than a desktop play, Godgart [...]

By: A Real VAR

A Real VAR — Fri, 20 Jul 2007 21:01:56 +0000

The sun wouldn’t come up each day unless CRN was bashing Dell, as they have done repeatedly for more than 15 years. Do you remember a certain editorial they wrote in 1992 that predicted that Michael Dell was driving his company to certain ruin because they were competing with the channel? (I do…)