Sometimes, small acquisitions are big deals. For instance, Cisco Systems today acquired Latigent, a privately held company that sells Web-based software for call centers. The deal was so small that Cisco did not disclose financial details. However, The VAR Guy believes the Latigent deal is a sign of things to come from Cisco.
Simply put, the future is all about software and Web 2.0 capabilities at Cisco. CEO John Chambers has pointed to Google and Microsoft as two companies that will increasingly compete with Cisco. And Cisco is searching for software partners — or acquisition targets — that strengthen the company’s unified communication strategy.
With those goals in mind, the Latigent deal becomes far more intriguing. A few weeks ago, The VAR Guy wrote about the need for call center software to work more closely with content management systems and unified network hardware. And in September, Cisco announced an ISV program to promote software applications that unlock the power of unified networks. Oh, and there’s the crown jewel in Cisco’s online software push — WebEx. (The VAR Guy actually predicted the WebEx/Cisco combo much earlier this year.) And now the Latigent deal gets announced.
Software. Software. Software. Software. Any questions about where Cisco is heading next?
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You’re right, Cisco is huge into Web 2.0 and anything that improves the customer experience, they loved that about our product.