Comments on: Circuit City’s Failures Will Bolster VARs http://www.thevarguy.com/2008/11/10/circuit-citys-failures-will-bolster-vars/ Channel News, Reseller News and Channel Partner Programs Fri, 10 Feb 2012 12:00:23 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: The VAR Guy http://www.thevarguy.com/2008/11/10/circuit-citys-failures-will-bolster-vars/comment-page-1/#comment-83620 The VAR Guy Mon, 10 Nov 2008 20:49:09 +0000 http://www.thevarguy.com/2008/11/10/circuit-citys-failures-will-bolster-vars/#comment-83620 Frankie: The VAR Guy agrees. Adam: The VAR Guy agrees on most fronts. Big retailers like Best Buy have done a lot of things right in the consumer electronics space, but they're still not a "local" threat to VARs and MSPs. And the only PC retailer that really understands customer service is Apple (the Apple Stores). Other than that, the local market remains a paradise for VARs who really understand their customer needs. Frankie: The VAR Guy agrees.
Adam: The VAR Guy agrees on most fronts. Big retailers like Best Buy have done a lot of things right in the consumer electronics space, but they’re still not a “local” threat to VARs and MSPs.

And the only PC retailer that really understands customer service is Apple (the Apple Stores). Other than that, the local market remains a paradise for VARs who really understand their customer needs.

]]> By: adam hartung http://www.thevarguy.com/2008/11/10/circuit-citys-failures-will-bolster-vars/comment-page-1/#comment-83619 adam hartung Mon, 10 Nov 2008 20:40:20 +0000 http://www.thevarguy.com/2008/11/10/circuit-citys-failures-will-bolster-vars/#comment-83619 Remember when Circuit City was a favorite in “Good to Great” by Jim Collins? Remember when we thought being big gave you clout with customers and vendors to produce long-term returns (Michael Porter’s 5 Forces Model)? It’s time we recognize that the old approach to management doesn’t work in a rapidly shifting competitive world. There are winners in today’s market, but they follow a different approach. Read more at http://www.ThePhoenixPrinciple.com Remember when Circuit City was a favorite in “Good to Great” by Jim Collins? Remember when we thought being big gave you clout with customers and vendors to produce long-term returns (Michael Porter’s 5 Forces Model)? It’s time we recognize that the old approach to management doesn’t work in a rapidly shifting competitive world. There are winners in today’s market, but they follow a different approach. Read more at http://www.ThePhoenixPrinciple.com

]]> By: Frankie Says http://www.thevarguy.com/2008/11/10/circuit-citys-failures-will-bolster-vars/comment-page-1/#comment-83616 Frankie Says Mon, 10 Nov 2008 18:43:18 +0000 http://www.thevarguy.com/2008/11/10/circuit-citys-failures-will-bolster-vars/#comment-83616 Anyone who says retailers can replace a true IT consultant doesn't understand the difference between commodity products and true consultative services. Anyone who says retailers can replace a true IT consultant doesn’t understand the difference between commodity products and true consultative services.

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