The VAR Guy

Podcast: Fonality’s CEO On Asterisk, Open Source And IP PBXes

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5 Comments on “Podcast: Fonality’s CEO On Asterisk, Open Source And IP PBXes”

1. Epicanis Says:
   
   January 30th, 2009 at 9:15 pm

   What? .mp3 only? No Ogg/Vorbis?

   (Come on, you know SOMEBODY was going to say it. Now they don’t have to.)

2. Joe Panettieri Says:
   
   January 30th, 2009 at 9:27 pm

   Epicanis: You got me. You’re the second person who has raised that issue. And to be honest, I’m embarrassed that I haven’t solved that item yet. A little backlogged here with other deadlines. Hope you don’t mind the MP3 version in the meantime and thanks for visiting TheVARguy.com.

   Side note: Perhaps The VAR Guy himself is working on the other format supports…

3. Epicanis Says:
   
   January 30th, 2009 at 10:56 pm

   At least I restrained myself from asking for a GSM-formatted file for my Asterisk box…

   (My ZVUE 250 handles mp3 as well as Ogg Vorbis – I just prefer Vorbis when it’s available.)

4. Byron Amaya Says:
   
   February 25th, 2009 at 8:06 pm

   Hi,

   We purchased a Trixbox Pro from you last year around July. I don’t think there has been a week where we didn’t have any issues and where all the phones and the system worked properly. I am continuously on the phone with your support department. Daniel has been exceptional in his attempts to resolve the issues as they come up. But they don’t stop coming! And some are seemingly just not resolvable. On any given day I may come in to work to find the phones not working – as I did this morning and many other times. Yesterday I used the phone on my desk all morning. I then went to lunch and when I returned the phone was ‘NR’ (not registered). Daniel replaced the Trixbox a few weeks ago on his own initiative, but now we cannot get incoming calls to four of our phones that were working fine at the time the Trixbox was replaced. These were phone purchased before the Trixbox and so are not supported by you company, but as they were working one morning before the Trixbox was changed, and not that same afternoon after the change, represents a problem with the Trixbox.

   Also, we bought 12 new Polycom phones from you for over $300 each with which we have had on going issues. One issue is that no one, neither Tom Higgins nor Daniel, have ever been able to put the correct times on them. For months we have had the times on the phones constantly off by a nearly a day. No one can figure out why. Also no one can figure out why we cannot get inbound calls into the 4 phones that had been working fine. Also when we go to use the HUD with 12 users, the calls get backed up on HUD, and we can’t even use the phones then and have to switch to a landline or Skype (which I am finding could be a very reliable replacement for your services and equipment.) Yet I have been assured that companies with over a hundred employees use the HUD with no problem.

   So I am asking myself, “why are we keeping this system if it doesn’t work?” I don’t make the final decisions here (although I do influence them), but if it were up to me, I would switch to Skype. But of course I would have to give you the opportunity to make our very small phone system (15 users) function at least as well as the larger companies I’ve been told use the same system without all these issues.

   Is this at all possible? Can We get ALL the phones to work ALL the time? Could we get the correct time on the phones so that when we record them they are not time-stamped erroneously? Can I stop needing to call support nearly everyday?

   We have spent a lot of money on an outside consultant to fix many problems that you haven’t been able to. I have had him work directly with Tom Higgins in the past and with Daniel most recently. We have done everything we could to make this system work. If your company too has done everything it could, it may be time for us to try something else.

   This Saturday we have an important project. I certainly hope that after all the months of effort and spending, we are not forced to use Skype.

   Regards,
   Byron Amaya
   Market Research Asia
   +612 6680 7651
   Server#: 125874

5. Byron Amaya Says:
   
   February 25th, 2009 at 8:07 pm

   Hi,

   We purchased a Trixbox Pro from you last year around July. I don’t think there has been a week where we didn’t have any issues and where all the phones and the system worked properly. I am continuously on the phone with your support department. Daniel has been exceptional in his attempts to resolve the issues as they come up. But they don’t stop coming! And some are seemingly just not resolvable. On any given day I may come in to work to find the phones not working – as I did this morning and many other times. Yesterday I used the phone on my desk all morning. I then went to lunch and when I returned the phone was ‘NR’ (not registered). Daniel replaced the Trixbox a few weeks ago on his own initiative, but now we cannot get incoming calls to four of our phones that were working fine at the time the Trixbox was replaced. These were phone purchased before the Trixbox and so are not supported by you company, but as they were working one morning before the Trixbox was changed, and not that same afternoon after the change, represents a problem with the Trixbox.

   Also, we bought 12 new Polycom phones from you for over $300 each with which we have had on going issues. One issue is that no one, neither Tom Higgins nor Daniel, have ever been able to put the correct times on them. For months we have had the times on the phones constantly off by a nearly a day. No one can figure out why. Also no one can figure out why we cannot get inbound calls into the 4 phones that had been working fine. Also when we go to use the HUD with 12 users, the calls get backed up on HUD, and we can’t even use the phones then and have to switch to a landline or Skype (which I am finding could be a very reliable replacement for your services and equipment.) Yet I have been assured that companies with over a hundred employees use the HUD with no problem.

   So I am asking myself, “why are we keeping this system if it doesn’t work?” I don’t make the final decisions here (although I do influence them), but if it were up to me, I would switch to Skype. But of course I would have to give you the opportunity to make our very small phone system (15 users) function at least as well as the larger companies I’ve been told use the same system without all these issues.

   Is this at all possible? Can We get ALL the phones to work ALL the time? Could we get the correct time on the phones so that when we record them they are not time-stamped erroneously? Can I stop needing to call support nearly everyday?

   We have spent a lot of money on an outside consultant to fix many problems that you haven’t been able to. I have had him work directly with Tom Higgins in the past and with Daniel most recently. We have done everything we could to make this system work. If your company too has done everything it could, it may be time for us to try something else.

   This Saturday we have an important project. I certainly hope that after all the months of effort and spending, we are not forced to use Skype.

   Regards,
   Byron Amaya
   Market Research Asia
   +612 6680 7651
   Server#: 125874

   –

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