Comments on: New Symantec CEO Enrique Salem Reaches Out to Partners http://www.thevarguy.com/2009/04/13/new-symantec-ceo-enrique-salem-reaches-out-to-partners/ Channel News, Reseller News and Channel Partner Programs Fri, 10 Feb 2012 12:00:23 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Robert Nash http://www.thevarguy.com/2009/04/13/new-symantec-ceo-enrique-salem-reaches-out-to-partners/comment-page-1/#comment-107441 Robert Nash Sat, 06 Mar 2010 18:53:54 +0000 http://www.thevarguy.com/2009/04/13/new-symantec-ceo-enrique-salem-reaches-out-to-partners/#comment-107441 Norton is impossible to deal with it is like talking to a brick wall at the end of an ally. They have designed it that way. but people who deel on the internet take warning their methods of taking money then hiding behind walls will only add to the dimminishing trust of shopping on the web. take note Norton are affecting you all with their sharp practices Norton is impossible to deal with it is like talking to a brick wall at the end of an ally. They have designed it that way. but people who deel on the internet take warning their methods of taking money then hiding behind walls will only add to the dimminishing trust of shopping on the web. take note Norton are affecting you all with their sharp practices

]]> By: John http://www.thevarguy.com/2009/04/13/new-symantec-ceo-enrique-salem-reaches-out-to-partners/comment-page-1/#comment-99463 John Thu, 23 Apr 2009 13:43:59 +0000 http://www.thevarguy.com/2009/04/13/new-symantec-ceo-enrique-salem-reaches-out-to-partners/#comment-99463 Dear Norton, Hi folks. I am pleased I was able to find a real phone# for customer support and simply to speak to someone to have questions answered. A computer is not always the best way to speak with some one, especially if one has a limiting disability as to time and sitting and looking at a computer screen. I have a norton product and as i looked in the manual to simply find a phone number to ask questions on a future product to buy of Norton for my wife, I found it to be this annoying quest, sorry! a circus act to log in here go there and do this. One wonders if Norton questions to stand behind it own product. ( I said one wonders because if I need to speak with samsung, kodak, Mac/Apple HP, Lexmark,Toshiba,or Westinghouse and Pioneer even in years later I call the same number and they work and I am talking to a live person. If a persons computer is down and needs assistance (Loyalty to buy your product) they may very well not be able to via with Norton by computer. so why if you want to be the best in customer support be so allusive with phone numbers or be it necessary to even ever charge a customer for service. When you charge for service you are losing that same recommitment of your customers return purchase. I write to this fact , I hope Norton takes a good look at its competitors Bitdefender whom had said they have surpassed Norton, with credits as PC World Magazine and so on. The truth Bitdefender is totally deplorable on contacting them and there for I will not buy there product, There weakness to stand behind there own product FOR A SIMPLE PHONE NUMBER IS NORTON'S STRENGTH. Your Public Relations would do much better to use that fact. If there's enough structure to sell a product there ought to be responsibility to service that product and answers to its public that buy it. Sincerely, John McDonald Dear Norton, Hi folks. I am pleased I was able to find a real phone# for customer support and simply to speak to someone to have questions answered. A computer is not always the best way to speak with some one, especially if one has a limiting disability as to time and sitting and
looking at a computer screen. I have a norton product and as i looked in the manual to simply find a phone number to ask questions on a future product to buy of Norton for my wife, I found it to be this annoying quest, sorry! a circus act to log in here go there and do this.
One wonders if Norton questions to stand behind it own product. ( I said one wonders because if I need to speak with samsung, kodak, Mac/Apple
HP, Lexmark,Toshiba,or Westinghouse and Pioneer even in years later I call the same number and they work and I am talking to a live person.

If a persons computer is down and needs assistance (Loyalty to buy your product) they may very well not be able to via with Norton by computer.
so why if you want to be the best in customer support be so allusive with phone numbers or be it necessary to even ever charge a customer for service.

When you charge for service you are losing that same recommitment of your customers return purchase.

I write to this fact , I hope Norton takes a good look at its competitors Bitdefender whom had said they have surpassed Norton, with credits
as PC World Magazine and so on.

The truth Bitdefender is totally deplorable on contacting them and there for I will not buy there product, There weakness to stand behind there own product FOR A SIMPLE PHONE NUMBER IS NORTON’S STRENGTH. Your Public Relations would do much better to use that fact. If there’s enough structure to sell a product there ought to be responsibility
to service that product and answers to its public that buy it.

Sincerely, John McDonald

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