Comments on: CRM for Everyone… Even Me http://www.thevarguy.com/2010/04/05/crm-for-everyone-even-me/ Channel News, Reseller News and Channel Partner Programs Thu, 09 Feb 2012 18:59:41 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Andy Myers http://www.thevarguy.com/2010/04/05/crm-for-everyone-even-me/comment-page-1/#comment-111200 Andy Myers Thu, 27 May 2010 23:38:10 +0000 http://www.thevarguy.com/?p=10009#comment-111200 Zoho CRM has blown us out of the water. Its no salesforce, but literally 10% the price. First 3 users are free, start paying at the 4th. $12/month/user for pro $25 for enterprise. The SSO and menu integration with Google Apps is a big plus... Andy Myers www.MyersMathis.com Zoho CRM has blown us out of the water. Its no salesforce, but literally 10% the price. First 3 users are free, start paying at the 4th. $12/month/user for pro $25 for enterprise.

The SSO and menu integration with Google Apps is a big plus…

Andy Myers
http://www.MyersMathis.com

]]> By: Heather K. Margolis http://www.thevarguy.com/2010/04/05/crm-for-everyone-even-me/comment-page-1/#comment-111196 Heather K. Margolis Thu, 27 May 2010 16:14:18 +0000 http://www.thevarguy.com/?p=10009#comment-111196 Thank you all for the great comments...glad to see there are other options out there. Been using Sugar for about a month and a half now. The set-up for a non-technical person was impossible obviously but now that it's up and running I enjoy using it. In all honesty it may be overkill for me but we're selling services and a very small firm. Thank you all for the great comments…glad to see there are other options out there. Been using Sugar for about a month and a half now. The set-up for a non-technical person was impossible obviously but now that it’s up and running I enjoy using it. In all honesty it may be overkill for me but we’re selling services and a very small firm.

]]> By: Barbie Adair http://www.thevarguy.com/2010/04/05/crm-for-everyone-even-me/comment-page-1/#comment-111147 Barbie Adair Mon, 24 May 2010 00:44:21 +0000 http://www.thevarguy.com/?p=10009#comment-111147 I have been using web-based CRM www.worketc.com and been deeply impressed with the product ever since. It makes time and task tracking and documents handling a breeze and I can easily lump together functions and collaborate with my group. It combines CRM, projects, billing, documents, time sheets, staff and employee’s situations, expenses, calendars, etcetera, all in one glance. Basically, it combines all tools and platforms for managers like me. Efficient, easy. I have been using web-based CRM http://www.worketc.com and been deeply impressed with the product ever since. It makes time and task tracking and documents handling a breeze and I can easily lump together functions and collaborate with my group. It combines CRM, projects, billing, documents, time sheets, staff and employee’s situations, expenses, calendars, etcetera, all in one glance. Basically, it combines all tools and platforms for managers like me. Efficient, easy.

]]> By: The VAR Guy http://www.thevarguy.com/2010/04/05/crm-for-everyone-even-me/comment-page-1/#comment-110650 The VAR Guy Mon, 10 May 2010 11:58:56 +0000 http://www.thevarguy.com/?p=10009#comment-110650 Joanna, Christine: Thanks for a peek at your companies' respective efforts. The VAR Guy hadn't heard of InteleCRM but will check it out. -TVG Joanna, Christine: Thanks for a peek at your companies’ respective efforts. The VAR Guy hadn’t heard of InteleCRM but will check it out.
-TVG

]]> By: Christine F. http://www.thevarguy.com/2010/04/05/crm-for-everyone-even-me/comment-page-1/#comment-110629 Christine F. Mon, 10 May 2010 01:14:58 +0000 http://www.thevarguy.com/?p=10009#comment-110629 Hi! We use intelecrm, a web based CRM, which has helped us tremendously. It's cheap, with unlimited users. It is built on an open source platform Hi! We use intelecrm, a web based CRM, which has helped us tremendously. It’s cheap, with unlimited users. It is built on an open source platform

]]> By: Joanna Rosenberg http://www.thevarguy.com/2010/04/05/crm-for-everyone-even-me/comment-page-1/#comment-107965 Joanna Rosenberg Thu, 08 Apr 2010 21:21:55 +0000 http://www.thevarguy.com/?p=10009#comment-107965 We've been using Sugar for our focused efforts building pipeline for our SUSE Appliance Program here at Novell and so far it has suited our needs well. We’ve been using Sugar for our focused efforts building pipeline for our SUSE Appliance Program here at Novell and so far it has suited our needs well.

]]> By: The VAR Guy http://www.thevarguy.com/2010/04/05/crm-for-everyone-even-me/comment-page-1/#comment-107906 The VAR Guy Wed, 07 Apr 2010 01:50:04 +0000 http://www.thevarguy.com/?p=10009#comment-107906 M.O. -- The VAR Guy appreciates your decision to post a comment, and critical posts are certainly welcome. In SugarCRM's defense, The VAR Guy has heard multiple upbeat statements from a range of partners. Still, our resident blogger concedes he's not an expert on open source licensing models, etc. -TVG M.O. — The VAR Guy appreciates your decision to post a comment, and critical posts are certainly welcome.

In SugarCRM’s defense, The VAR Guy has heard multiple upbeat statements from a range of partners. Still, our resident blogger concedes he’s not an expert on open source licensing models, etc.
-TVG

]]> By: M.O. http://www.thevarguy.com/2010/04/05/crm-for-everyone-even-me/comment-page-1/#comment-107902 M.O. Tue, 06 Apr 2010 20:33:32 +0000 http://www.thevarguy.com/?p=10009#comment-107902 Don't get too excited with Sugar's free version, it is intentionally crippled at the core of today's communication: e-mail support none the less... it's webmail is absolutely painful to use and connectors to mail clients are not free (they removed that recently, without warning...). Also, forum support is sometimes good, sometimes non-existant; they have an awful attitude when it comes to compare or eve speak abou competing products Furthermore, they are not "Open Source" supporters AT ALL, even if they claim so, their interpretation of "Open Source" and "GPL" was always questionable. Actually, in their latest release they silently switched from GPL to Creative Commons (IIRC), haven't looked into that too much but I suspect it is about restraining forking and/or brand customization. Don’t get too excited with Sugar’s free version, it is intentionally crippled at the core of today’s communication: e-mail support none the less… it’s webmail is absolutely painful to use and connectors to mail clients are not free (they removed that recently, without warning…).
Also, forum support is sometimes good, sometimes non-existant; they have an awful attitude when it comes to compare or eve speak abou competing products

Furthermore, they are not “Open Source” supporters AT ALL, even if they claim so, their interpretation of “Open Source” and “GPL” was always questionable. Actually, in their latest release they silently switched from GPL to Creative Commons (IIRC), haven’t looked into that too much but I suspect it is about restraining forking and/or brand customization.

]]> By: lw9474 http://www.thevarguy.com/2010/04/05/crm-for-everyone-even-me/comment-page-1/#comment-107890 lw9474 Tue, 06 Apr 2010 02:45:11 +0000 http://www.thevarguy.com/?p=10009#comment-107890 We were "evaluating" Sugar for several years. On January 1st we made it an integral part of our operating procedure. It isn't perfect but as Heather points out the price is right. We are not a large firm but the most important thing is that we know the process works. Even if we move on we have once again passed a course at the school of hard knocks. Once you start using a CRM it is a lot like Google. You don't know how you ever worked without it. We can honestly suggest to clients that they implement a solution, even if they choose a different one. We also use asterisk and when we finish up a couple of ongoing projects would like to integrate the two. We were “evaluating” Sugar for several years. On January 1st we made it an integral part of our operating procedure. It isn’t perfect but as Heather points out the price is right. We are not a large firm but the most important thing is that we know the process works. Even if we move on we have once again passed a course at the school of hard knocks. Once you start using a CRM it is a lot like Google. You don’t know how you ever worked without it. We can honestly suggest to clients that they implement a solution, even if they choose a different one.

We also use asterisk and when we finish up a couple of ongoing projects would like to integrate the two.

]]> By: Dan http://www.thevarguy.com/2010/04/05/crm-for-everyone-even-me/comment-page-1/#comment-107887 Dan Mon, 05 Apr 2010 21:50:26 +0000 http://www.thevarguy.com/?p=10009#comment-107887 We tried sugar, but the user acceptance was zero. We switched to a hosted CRM called BatchBook, been very happy with it. Only 5 people from our team use it, but it's cheap and flexible. We tried sugar, but the user acceptance was zero. We switched to a hosted CRM called BatchBook, been very happy with it. Only 5 people from our team use it, but it’s cheap and flexible.

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