I’ve been using VARStreet for more than a year, and it’s been working fine for us… and I can tell you that since Autotask has taken over, we’re already seeing an uptick in the pace of the new enhancements.

I’m not sure where you’re coming with this post. If you have support issues, you should take them right to Autotask.

I have heard that they generated a huge amount of interest when they re-launched the product in April, and you may have been caught in that initial big wave. I also heard that there was a bit of a back-log getting implemented, but they’re hiring more people to handle the demand.

But I can tell you that when we were implemented, I remember the VARStreet folks told us that some of the provisioning depends on the distributor response in setting up the feeds for individual reseller accounts. It should take 5-10 business days if it involves multiple distributors.

I also think some of the problems you are reporting are probably more training issues on your part than problems with the software. For example on the zero-cost thing, the VARStreet Back Office shows every single product that is carried by every distributor. You only get prices for the products that are included in your specific feeds… but if you have a storefront set up for your customers, the ONLY products they can see are the ones that you have pricing, and it displays the pricing based on the rules you have set up.

VARStreet is an amazing product. Sure, it definitely has some things that could be improved… what software doesn’t? I’ve already seen Autotask fix a few things that were bothering me about the software, and I know they will continue to aggressively work to improve it. But the best thing they did was repackage the software with new pricing for it makes it a no-brainer purchase today.

In the meantime are you a VARStreet user or rival?
-TVG

Simple things like getting price feeds to work correctly can take weeks for the India based VarStreet support team to get working correctly – if they work at all.

We’ve found thousands of items that show zero cost to the customer due to mistakes in VarStreet’s import of the various price files from the distributors.

This platform may eventually be ironed out and work correctly but this should be considered early Beta software (at best). It’s hardly ready for a prime time rollout by any VAR at this point.

-TVG

Mark Crall, Exec. Dir. of Biz Dev @ Autotask