The VAR Guy

ConnectWise, which provides a professional services automation (PSA) platform for VARs, MSPs, and IT service providers, has announced the launch of native mobile applications for the Apple iPhone, Google Android, and Microsoft Windows Mobile platforms. Here’s the skinny.

The general gist of the applications, says ConnectWise’s press release, is to enable customers to work on timesheets, schedules, tickets, configurations, and work schedules even when outside the grasp of a 3G or WiFi network. As a New York City resident who spends long stretches underground on the subway, I can attest to the value of that approach.

And ConnectWise says the value doesn’t end there: since you’re carrying ConnectWise in your pocket, SLA compliance gets easier with instant access to essential information, along with quicker response times to trouble tickets, and so on, ConnectWise claims.

Between ConnectWise Mobile and Zoho Docs launching mobile apps, is the smartphone the future of IT services?

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