The VAR Guy

Some critics dismiss Asterisk as a “toy.” The open source VoIP platform, skeptics say, lacks a service and support network for big enterprise and university deployments. Apparently, the folks at Digium are aware of their critics. The Asterisk market leader has launched a new warranty program that could give skeptical partners and customers more faith in the open source PBX.

Ring, ring. Opportunity is calling again for unified communications experts. This time around, The VAR Guy notes, there’s a new way to integrate Microsoft Dynamics CRM with voice-over-IP systems.

Investors and partners are holding their breath as Cisco Systems prepares to announce quarterly results on February 6. Cisco CEO John Chambers (pictured) spooked investors during the company’s previous quarterly earnings call, when he said enterprise sales felt a bit “lumpy.” The VAR Guy spoke with several Cisco partners ahead of the latest earnings release to gather their expectations.

The VAR Guy has spent considerable time wondering if — or when — Cisco was going to meld its VoIP platforms with Asterisk, the open source IP telephony platform. Turns out small integrators and consulting firms are already doing that heavy lifting. One prime example: NeoPhonetics has launched an Asterisk-based unified messaging platform that works with PBX and IP platforms from Avaya, Cisco, NEC and Nortel.

The VAR Guy has spent considerable time discussing voice-over-IP this week during conferences in New York and Colorado Springs. Here are five key moves VoIP solution providers need to make, based on separate chats with executives from Avnet, SugarCRM and Sun Microsystems, among other companies.