Hundreds, perhaps thousands, of travelers were left stranded this week because of bad weather on the East Coast of the United States. Hey, sh** happens. Not a big deal. But JetBlue’s phone system adds insult to injury buy repeating the lame phrase “Happy Jetting” multiple times to frustrated callers. Happy jetting? Not in this lifetime.
Thanks to poor service and support from JetBlue and a Westin hotel, The VAR Guy estimates that he lost about 5 hours of personal productivity this week. Our resident blogger was pretty darn frustrated — until a trip to the Apple Store restored The VAR Guy’s faith in customer service. Here’s what happened.
The VAR Guy loves JetBlue. And he’s willing to put up with their flight delays out of JetBlue’s terminal at JFK International Airport. But the “free” WiFi networks within JetBlue’s terminals are beyond bad. They’ve been pathetic for more than a year. Now, it’s time for JetBlue to change course.
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